Please follow the following contingency plans during an unplanned TSW Outage if required:


Goods considered for Trust delivery must fall under the following criteria:

  • Imports – Perishable goods, machine down, life or death
  • Exports – up to 4 hours before the cut off period for loading
  • Other cases will be considered on their own merit


Please note that for urgent Export trust releases, applications will only be accepted up to 4 hours before the cut-off period for loading 


If you require urgent or trust delivery please email Service Delivery at  

If you require trust release afterhours (weekends and between 4pm and 8am) then please email


Please include “Urgent Trust request” in the Subject line.  Please also provide the following information in the email:

  • Reason for request
  • Date of import or export
  • Importer/Exporter name (and client code if known)
  • Broker name/code
  • Flight or vessel
  • Bill number
  • Number of packages
  • Weight 
  • Goods description
  • Job number
  • Entry number (if known)


Please also advise Service Delivery at the above email address when you have received the final electronic clearance confirmed in your system.