Please follow the following contingency plans during an unplanned TSW Outage if required:
Goods considered for Trust delivery must fall under the following criteria:
- Imports – Perishable goods, machine down, life or death
- Exports – up to 4 hours before the cut off period for loading
- Other cases will be considered on their own merit
Please note that for urgent Export trust releases, applications will only be accepted up to 4 hours before the cut-off period for loading
If you require urgent or trust delivery please email Service Delivery at Service.delivery@customs.govt.nz.
If you require trust release afterhours (weekends and between 4pm and 8am) then please email ITOCtradeTargeting@customs.govt.nz.
Please include “Urgent Trust request” in the Subject line. Please also provide the following information in the email:
- Reason for request
- Date of import or export
- Importer/Exporter name (and client code if known)
- Broker name/code
- Flight or vessel
- Bill number
- Number of packages
- Weight
- Goods description
- Job number
- Entry number (if known)
Please also advise Service Delivery at the above email address when you have received the final electronic clearance confirmed in your system.